At EROS , we strive to provide high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, we offer a 30-day satisfaction guarantee on all of our products. This means that if you are not completely happy with your product, you have 30 days from the date of receipt to apply for a return.
To apply for a return, please contact our customer service team at customercare@eroszon.com within 3 days of receiving your order. Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that returns must be in their original packaging and in new, unused condition.
We only accept cancellation within 24 hours of placing your order. If it's over 24 hours, there will be a $30 cancellation fee.
We reserve the right to reject any returns that do not meet these requirements, or to charge a restocking fee for products that have been opened or used. Additionally, we do not provide refunds for shipping and handling fees.
If you have any questions or concerns about our returns and refunds policy, please don't hesitate to contact our customer service team, who are always happy to help. Thank you for choosing EROS for your sexual wellness needs, and we look forward to providing you with the best products and service possible.